Frequently Asked Questions
What is GeoPalz and how does it work?
What's the difference between the first version GeoPalz and the new version 2 GeoPalz, and what features have been added?
I can't find my code, what should I do?
My code was lost or thrown away by accident, what should I do?
How do I program my GeoPalz?
How do I attach my geopalz to my shoe or hip?
What do the different screens mean?
How do I enter the registration key and start counting my steps?
How do I enter my Steps?
How do I enter my Steps using the encrypted codes?
How do I enter steps from the previous day?
I have been away from my computer, how can I add previous days steps using the family page?
What age ranges are Geopalz meant for?
How do I register another GeoPalz onto my account?
I registered 2 of my children under the same account, how can I remove one of them from the account?
What do I do if my pedometer stops working?
How do I redeem my prizes?
I placed a prize in my basket, but I want a different prize, how do I remove it?
What do I do if my pedometer does not track steps correctly?
How do I register for free?

What is GeoPalz and how does it work?
What's the difference between the first version GeoPalz and the new version 2 GeoPalz,
and what features have been added?
I can't find my code, what should I do?
Please look inside the pedometer holder, which has the design on the front and the clip on the back, or check on the back of the actual pedometer. If you still cannot find the code, please send an email to support@geopalz.com with the style Geopal that is missing a code and the location at which you purchased the Geopal. We'll help you out!
My code was lost or thrown away by accident, what should I do?
Send an email to support@geopalz.com with the style Geopal that is missing a code and the location at which you purchased the Geopal. We'll help you out!
How do I program my GeoPalz?
Click here for more Quick Start info.
How do I attach my geopalz to my shoe or hip?
Question: What do the different screens mean?
How do I enter the registration key and start counting my steps?
Click the green 'Register' button on the main page and you will be asked to enter your code. The next screen will ask if "you have registered before". Click "Yes" if you have already purchased a GeoPalz, or "No" if you are new. Set up your account and you will be ready to go! Please write down your username and password and keep it somewhere safe. Next time you visit the site, click 'Login' on the main page to access your account, and enter your username and password.
How do I enter my Steps?
How do I enter my Steps using the encrypted codes?
How do I enter steps from the previous day?
I have been away from my computer, how can I add previous days steps using the family page?
What age ranges are Geopalz meant for?
Geopalz are geared towards children ages 5 and up, but we encourage the entire family to get involved and join in on the activity!
How do I register another GeoPalz onto my account?
First go to the geopalz.com website and click the green register button. Enter the code of your new GeoPalz. The next screen will ask you if you: "you have registered before?" You then click "Yes" and enter your username and password that you created when you registered your first GeoPalz. You can log your steps with either of your GeoPalz, by going to the dashboard and on the left, under the image of your current GeoPalz you click "Change GeoPalz". You can change these at any time.
I registered 2 of my children under the same account, how can I remove one of them from the account?
Unfortunately, we will need to help you with this. Please send an email to support@geopalz.com and tell us 1. Your username and password that you used to register your first child. 2. The design you have and where you purchased your GeoPalz, as well as the secret code from the second (or third) pedometer, so we can clear it out or send you a new one.
What do I do if my pedometer stops working?
Please first check to see that you are wearing your pedometer correctly as mentioned above in the "How do I wear my GeoPal" section. If you are wearing the product correctly please send an email to support@geopalz.com letting us know what style Geopal you have and where you purchased it and we will work on getting your replacement pedometer in the mail immediately, free of charge.
How do I redeem my prizes?
First you need to login to your account at the geopalz.com. Then at the top you will see a tab that says "Prizes", click on this tab to view the prize wall. See how many points you have on the upper right side. Then you can scroll up and down through the shelves on the prize wall to see all the prizes. For a quick view of how many points for a prize, rest your mouse on top of the prize you would like to see or click on it. When you click on it, if you have enough points you will see the "add to basket" button. When you add a prize to your basket and you are ready to check out, click the "check out" button on the right side, below your prize. This prize is free, but you will need to get your parents to come and help enter their payment information for the shipping & handling charges.
I placed a prize in my basket, but I want a different prize, how do I remove it?
First you must login, then click on the Prizes tab at the top. You will see your prize basket on the right side of the Prize wall. You will see that right below the prize is the word "remove". Click on this and it will be removed from your basket and the points will go back into your account.
-What do I do if my pedometer does not track steps correctly?
Please first check to see that you are wearing your pedometer correctly as mentioned above in the "How do I wear my GeoPal" section. If you are wearing the product correctly please take a "100 step test". Write down the number that you see on your pedometer and then walk 50 steps away from your starting point, and turn around and walk 50 steps back. If the steps counted is not 100 steps (give or take 5 steps), please send an email to support@geopalz.com letting us know what style Geopal you have, where you purchased it and we will work on getting your replacement pedometer in the mail immediately, free of charge.
How do I register for free?
Click the red "Free Registration" button on the main page. Set up your account and you will be ready to go! Please write down your username and password and keep it somewhere safe. Next time you visit the site, click "Login" on the main page to access your account.